RNA Subscriptions Department handles the complete fulfilment of subscription magazine copies on behalf of our publishers.
- We currently handle subscriptions for over 40 local magazine titles as well as over 300 top selling international titles.
- We provide an excellent contact centre solution that effectively handles the fulfilment of existing subscriptions, together with a sales team that targets new subscribers.
- Our skilled staff provides a seamless interaction with various subscribers, providing every subscriber with the very highest level of service.
Subscription services include:
- Providing of a telephonic contact centre service – both inbound and outbound.
- Responding to all written and telephonic subscription enquiries.
- Offering of an after-hours “call me back” service.
- Sending out of renewal letters via email and post, as well as telephonic reminders.
- Mailing of magazine subscription copies - both locally and worldwide.
- Providing the facility of an online shopping cart; where electronic payments for subscriptions are accepted.
- Providing of a dedicated email address, fax number and SMS number for subscription enquiries.
- Providing various payments (credit card, monthly debit orders and direct deposits) on behalf of the publisher.
- Providing of monthly reports detailing subscription movements, feedback from subscribers, source effectiveness, renewal percentages and many other important statistics that are helpful in taking action to increasing subscriptions.
- Providing a full ABC (Audit Bureau of Circulations) audit trail.
- The ability to send out mass communications (email or SMS) to subscribers.
- Bagging of labelling of magazines if required.
- The ability to accommodate promotional inserts into subscription magazine copies.
- Address verification via the South African Post Office twice a year to eliminate invalid addresses.
For more information please visit our subscription website